Your business.
Your answers.
Add your services or products, FAQs, and business policies. Give Susan the information you want her to use.
Meet Susan. Your inquiries, in good hands.
They asked about
your business.
Get back to them.
Meet Susan, your AI inquiry assistant. She answers from your business information, asks useful follow-up questions, and keeps the conversation ready for you.
Services. Products. Custom requests.
14-day trial target · No card at signup
AN EVERYDAY CUSTOMER QUESTIONILLUSTRATION
A CUSTOMER ASKS
Your team sees the conversation.YOU CAN STEP IN
Example conversation using fictional business information. No message is sent.
YOUR business informationYOUR voice and boundariesYOUR team can take over
Less catching up. A clearer next step.
You’re doing the work.
The questions keep coming.
“Do you offer this?” “What do you need from me?” Give customers a useful first answer while you focus on your business.
Your business.
A clear way
to get in touch.
Share your inquiry form. Configure and test email forwarding before enabling automatic replies.
The conversation.
Ready for you.
Review what the customer needs and what Susan said. Step in when it’s time for a personal answer.
Built around what you do
A service to book.
A product to ask about.
A real person behind each question.
Home & local services
“Do you cover my area?”
See an example →Shops & product businesses
“Can you make 40 of these?”
See an example →Appointments & studios
“Which service should I choose?”
See an example →Custom work & orders
“What do you need to quote this?”
See an example →The handoff matters
Let Susan start.
Step in as yourself.
Keep the details in one conversation. When a customer needs your judgment, take over with the context in front of you.
- See the original inquiry and replies
- Take over and pause automatic replies
- Choose when Susan can resume
A useful tool for your business
Start with the questions
you answer every day.
Add your business information and explore the workspace.
Susan is in private beta. Automatic replies and email delivery are paused. See current availability.
The planned paid package
Professional
$29 / month
Billed monthly at launch.
- Planned allowance: 500 AI replies per billing month
- Answers from your business knowledge
- Shared inquiry inbox and staff takeover
Approved launch pricing. Paid checkout is not offered here. Trial and live-reply setup are still in development.
A few things you might ask
Clear from
the beginning.
Is this only for contractors?
No. Susan is for businesses answering questions about services, products, appointments, and custom work. The examples include local services and product orders.
Does Susan know my prices or availability?
Susan uses the information you supply. Susan does not promise live inventory, calendar booking, or automatic quotes. Your team confirms availability and commitments.
Can I take over a conversation?
Yes. Staff takeover pauses Susan. A staff member must explicitly resume her before automatic replies continue.
Does Susan send texts?
Susan’s current direction is inquiry forms and email conversations. SMS, calls, social messaging, and calendar integration are not offered.
Can I use live replies today?
Automatic AI replies and email delivery are paused during private beta. You can explore the workspace; enabling live communication requires completed setup and release checks.