How to follow up on website inquiries without making customers repeat themselves
A practical routine for answering website inquiries quickly: acknowledge, set expectations, alert a person and keep the context so customers never repeat themselves.
Susan guides
Short, practical guides for businesses that answer customer inquiries, with or without an assistant.
When should an AI assistant hand a conversation to a person?
When should an AI assistant stop and hand a customer conversation to your team? Clear triggers, what staff need to see, and why it should stay paused until a person resumes it.