Answer from your information
Add FAQs, service or product details, pricing notes, and policies you approve. Susan’s responses are grounded in the business information you provide.
What Susan helps you do
Answer the question.
Keep the context.
A practical assistant for customer inquiries, built around your information and your team.
Ask the next useful question
Configure the inquiry details you need, such as location, quantity, or preferred timing. Your team reviews the request before making commitments.
Keep the conversation together
Review the original inquiry and replies in your workspace. Find the customer’s context without reconstructing it from separate messages.
Hand it to your team
Take over when personal judgment is needed. Susan stays paused until staff explicitly resumes her.
Build a clear inquiry form
Choose the fields and branding that suit your business. Review the form before sharing its hosted link.
Work with your colleagues
Use the team workspace to review inquiries. Invite colleagues with appropriate roles as you prepare your workflow.
Live replies are paused during private beta. Calendar booking, SMS, calls, CRM integrations, website crawling, and automatic order or quote creation are not offered.